“Receptionist is responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages, as well as a variety of clerical duties that support consumer services, information and referral and the operation and presentation of a professional office.”
Always mention how easy it is for you to handle difficult situations. The client is always right and there is always a way be a diplomatic solution to problems by following the company policy and protocol.
Mention how much you love working with people and helping them. How your skills perfectly fit the receptionist profile and how many rewarding experiences you have gained through the years because of the job itself.
Make a list of the applications you are familiar with before going to the interview and show the interviewer how interested you would be in learning how to use new software.
“I believe for a receptionist post candidate must possess excellent communication skills. So she/he can easily deal with others.
One of the toughest question interviewers may ask from you. Your answer should always be a confident yes, and you should expand your answer.
“I always deal with criticism with open heart. I listen carefully to those who criticise my work because I believe it will give me the opportunity to discover new dimensions to do work more productivity and learn new things.”
Best tip for answer this question is to highlight your positive attitude. Try to be honest and well defining. Interviewer is trying harder and harder to get knowledge of the kind of your personality in his first instance therefore be open to all his questions.
“Not at all, I’m famous for my friendliness and flexibility since from my collage days. At my work place I always try to be flexible and helpful to motivate those with whom I work. For me there are some times when i lose my temper but i don’t let my frustration over-shadow my ”
Talk about stressful situations you have experienced and how you handled them. Interviewer wants to know how positively you will manage negative situations.
“Actually I am a team player and can work better under pressure; well I am good in managing stressful situations. My best way to handle pressure is to take it as a challenge and I love challenges”
“Well I am a good communicator. I participated in debates competition during my academic life and have won many prizes and for the post of receptionist I know how important communication skills are. I never faced any problem when communicating with others.”
The interviewer is probing your communication abilities. Here the interviewer is testing you to see how you react and command over communication abilities.
“Well I believe it’s our own perception about people. I always meet people with an open mind and listen to them, that’s why I didn’t find any person very difficult to handle”
Candidates can answer differently to this sort of a question as it solely depends on their personal abilities. Hence be specific and clear.